後得到以下回覆:
Dear Sir,
Thank you very much for your email and your long term support of Officine Panerai. We have been aware of the particular situation you have mentioned.
When the watch is sent back to the authorized dealer for any problem, they will send it to their head office, and from their head office to our local customer service. Based on the record, your PAM00213 was sent back with an indication of urgent case and our customer service has reponded within two working days.
The problem with this particular PAM00213 was the first in our record, and based on the deliberation from the authorized dealer, we have agreed to take it back in exchange with the new one in this case. Due to the limited annual production of PAM00213, currently there is no stock available to send to XXX, but the next available PAM00213 will be allocated accordingly.
Best Regards,
Marketing & Communication
